Invoiced, despite canceling subscription

[Micha25579780kfz8]

I cancelled my subscription 2 days ago. I pressed the button to confirm, and I was even asked to state a reason for cancellation. I was logged out of my account automatically, and when I signed back in by all means my plan appeared to be cancelled.

Today i receive an E-Mail invoice, stating that I have failed to paid the monthly fee.

I log on to CC, and realize that somehow nothing has been cancelled at all, my account is still up and running, and I have an open bill to pay. 

I feel like I'm being scammed. I didn't dream this up, I really did cancel my subscription. Yet there is no trace of any cancellation, ever. I now can't access my account settings anymore until I pay.

it's not possible to reach support, and the chat bot is useless, so I'm posting this here. I am certainly not going to pay, but I hope this can be solved in some manner. 

[John T Smith]

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Micha25579780kfz8]

Thank you very much for the "Agent" tip, I was not aware. I will try.

[kglad]

keep us updated