Invoiced even though ended trial period and no way to contact adobe

Community Beginner ,
Jan 10, 2022 Jan 10, 2022

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Hello,

 

I am unable to find any way of contacting adobe. I cancelled my trial version within 10 min after subscribing as my document was locked and I was unable to modify the PDF with Adobe.

Adobe wants me to pay for it even though I cancelled.

 

It feels outragous that there is no way besides forum to get in contact.

Can someone let me know a way to get in touch with Adobe?

 

Kind regards,

Christine

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Adobe Community Professional , Jan 10, 2022 Jan 10, 2022

Hi @christinelly,

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jan 10, 2022 Jan 10, 2022

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Hi @christinelly,

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Jan 10, 2022 Jan 10, 2022

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Hi @Manan Joshi ,

 

Thank you so much for your help! I opened a new browser in private and accepted all cookies and it helped.

I got great help and my issue was resolved.

 

-Christine

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