Is there any possibility to cancel my subscription?

Community Beginner ,
Apr 13, 2022 Apr 13, 2022

Copy link to clipboard

Copied

I am a customer from Russia.

Adobe refuses to sell me a subscription for the next month and at the same time bombards me with messages that I have to pay for a subscription.

 

I want to cancel my subscription because I don't have any other cards besides Russian ones. Chat with employees does not open on any links. Getting to people in this company is simply impossible.

 

I am extremely upset by this situation. If you refuse to accept my payment information, please cancel my subscription, what's th problem?

TOPICS
Account management , Billing

Views

90

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Apr 13, 2022 Apr 13, 2022
Hi Lina, We're extremely sorry for the trouble and confusion. We'd advice you to have a one on one conversation with our support team regarding this matter here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Likes

Translate

Translate
Adobe Community Professional , Apr 22, 2022 Apr 22, 2022
Use the link given below, it will automatically open up the chat window. Make sure you have ad/script blockers disabled and also see if you have any firewall, disable it as well if the other stuff does not resolve the problem. Changing browser/network/machine might also help sometimes. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about...

Likes

Translate

Translate
Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

Copy link to clipboard

Copied

Hi Lina,

We're extremely sorry for the trouble and confusion. We'd advice you to have a one on one conversation with our support team regarding this matter here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

Chat link is not opening.

I see only this indo and no chat in here:

And every link "get help from real people" leads to this page and ther is no chat too.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

Use the link given below, it will automatically open up the chat window. Make sure you have ad/script blockers disabled and also see if you have any firewall, disable it as well if the other stuff does not resolve the problem. Changing browser/network/machine might also help sometimes.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

And if you still can't get the chat to work, there should be a phone number you can call.

 

See here: 

https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 23, 2022 Apr 23, 2022

Copy link to clipboard

Copied

LATEST

Thanks,

it turned out that the problem was in the browser.

Firefox doesn't open a chat window, everything worked out through Chrome.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines