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Is there any way to speak to a real person at Adobe?

New Here ,
Aug 27, 2021 Aug 27, 2021

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I need to speak to a real person at Adobe to resolve issues with my account. Payment for my subscription to Creative Cloud is up to date, but I cannot sign in. There is no REAL help available online. If anyone can provide a contact number, please let me know.

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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PHONE: You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

 

 

ETA: Drat. Missed that Bob had already provided this. 

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Adobe Community Professional ,
Aug 29, 2021 Aug 29, 2021

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LATEST

1. Check your account to ensure you plan is active and payment details are current.

https://account.adobe.com/plans

 

2. Ensure your devices meet the min-requirements to run Creative Cloud, etc...

https://helpx.adobe.com/creative-cloud/system-requirements.html

3. Log-out and Log-in:

Open CC Desktop App.
Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
Click on your Avatar again.
Sign-out of Creative Cloud.
Close all apps.
Restart your computer.
Open CC Desktop app.
Click your Avatar.
Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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