Is this correct regarding refunds?

New Here ,
Jul 01, 2022 Jul 01, 2022

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Hi!

 

I used illustrator for a month, and on the day of the subscription renewal (I had just been charged for the upcoming month) I decided to change my plan to the photography one instead because I really wanted to use Lightroom for a project. It said that I would be given a refund of the entire sum paid for the next month of Illustrator. 

 

After using Lightroom I decided it was not necessary for me. The free one for phones was enough to do what I wanted, and I didn't need the desktop version. I decided to cancel my plan, and since only two days had passed I'd be given a refund for that as well. 

 

So have I got it right if I understand it as I'll be given a refund for both the Illutrator plan and the Photography plan?

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Adobe Community Professional ,
Jul 01, 2022 Jul 01, 2022

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Fellow product users in this user-to-user community cannot help you with billing/refund matters.  Contact Adobe Support directly about the refund you can expect and when it will processed.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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