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Issue with double payment

New Here ,
Mar 08, 2023 Mar 08, 2023

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Hi. 
I am having issues with having two types of payments beeing drawn from my account. 
I have one which is supposed to be Lightroom+Photoshop, but I can't see this one in my app store. It seems to be on my computer, but when trying to stop this, it just refers me to my apps on my phone. 

I am also paying for just Lightroom+, which is shown in my apps on my phone. 

I have tried to use the support option, but that won't allow me to type. How to I get ahold of someone to help? 😞

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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You have to contact the app store for Adobe apps not purchased directly from Adobe.

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Community Expert ,
Mar 08, 2023 Mar 08, 2023

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per @Peru Bob, if you purchased from an app store, contact them.

 

if you're not sure, check your adobe account, https://account.adobe.com

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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