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Issues with Cancelling subscription

New Here ,
Dec 11, 2022 Dec 11, 2022

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I recently was billed $400, (twice as much as I paid for last year) and did not plan on using the service. I bought it for a family member for a year and now I am being told that I will not get a refund for this purchase? That can't be right. Please can someone help.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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these are user forums, and you need to contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Kevin, thank you for contacting our support team about your concern. Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make the requested updates to your active support case ADB-27246296-V8T8.

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Community Expert ,
Dec 12, 2022 Dec 12, 2022

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Sounds like you received a reduced introductory price for first-time customers.  After 12 months, the intro price ends and goes to normal rates.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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