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IT Administrator Permission

New Here ,
May 30, 2020 May 30, 2020

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I am the admin for my macbook pro computer. I tried to download adobe indesign from the creative cloud, but it says "You don't have access to manage apps. Permission from your IT administrator may be required to enable app management. 

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Account management, CC FAQ, Creative Cloud, New user

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LEGEND ,
May 31, 2020 May 31, 2020

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And how are you signed in to the Creative Cloud desktop app? With a corporate/enterprise login?

 

There is also a security section of the Mac OS preferences that could be part of the problem.

 

catalinasecurity.png

 

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Adobe Community Professional ,
May 31, 2020 May 31, 2020

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Are you logged-in to an Individual or an Enterprise account?

 

Enterprise users must go through their IT dept admin to get a package.   If accessing both accounts from one machine, consider creating 2 computer user profiles -- one for Enterprise, one for personal.

 

Meanwhile,

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your personal ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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