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It won't let me cancel the free subscription, why?

New Here ,
Jul 17, 2021 Jul 17, 2021

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Can I do? I have tried by all means 

 

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How to, Scripting

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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After seven days your subscription will be converted into a paid subscription, then you can try to cancel and get a full refund within 14 days. You can look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jul 19, 2021 Jul 19, 2021

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To cancel before the 8th day of service, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi there, 

 

In addition to the suggestions shared above, do you mind sharing the message you get while trying to cancel the subscription?

 

-Kanika 

 

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