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its sad how you do business

New Here ,
Aug 08, 2021 Aug 08, 2021

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I tried photoshop it freezes and makes my brand new laptop run like crap. I had difficulty with the functionality as well. I was under the impression I was in a trial that could be cancelled. My only reason for using was a work project that went incomplete becasuse I could not use your product. (thanks for that by the way. I got in a lot of trouble)  When I attempted to cancel I was pretty much forced to stay and they threw a free time period at me. After a few days I decided to cancel before the "free" time was even close to being up. I don't want it. I can't afford to waste money on junk that I can not use. Whe I came to the website to cancel they wouldn't let me without a $40+ fee. I can't cancel because I litererally do not even have that much money in my bank account. I am limited income now and I hope you are proud of yourselves tricking people into recurring payments for unused services they can not afford to waste money on. Shame on you and your shady buisness practices By the way that has never been my username for anything. EVER. You didn't even get my name right.

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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It's a shame your computer doesn't meet the system requirements necessary to run Creative Cloud & Photoshop.  I had an unpowered notebook once that was painful to use for everything except writing essays and checking email.  Later I got a better computer and the difference was night & day.  🙂

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

Meanwhile, there are free & low cost alternative graphics apps you can use until you get a better machine.

VECTOR:

https://www.creativebloq.com/features/illustrator-alternatives

 

RASTER:

https://www.creativebloq.com/photoshop/alternatives-1131641


===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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