J'ai acheter Audition (Au) au lieu de Animate (An)

[Kevin28264309a3jn]

J'ai acheter Audition (Au) au lieu de Animate (An).
Est ce qu'il est possible de corriger cette erreur ?

[kglad · Accepted solution]

yes, you'll cancel the audition subscription and then make the animate purchase.  if you're within your trial period when you can cancel for no charge, follow the below steps to cancel yourself. 

but if you're going to be charged a cancellation fee, contact adobe support because adobe doesn't intend for you to pay a few when changing from one to another plan.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from dowload&install>

[Kevin28264309a3jn]

Merci beaucoup.

[kglad]

de rien.