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Jahresabo nach Verlängerung kündigen

New Here ,
Apr 19, 2022 Apr 19, 2022

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Hallo liebe Community, 

 

mein Abo der Creative Cloud hat sich nach zwei Jahren nun wieder automatisch verlängert. 

Soweit ich weiß, habe ich aber innerhalb der ersten 14 Tage nachdem das neue Abonnement gestartet ist, die Möglichkeit dieses zu kündigen. Vor 3 Tagen hat das neue Abo begonnen und ich wollte gerade kündigen.

Allerdings wird mir jetzt angezeigt, dass ich 50% des Preises selbst zahlen muss. 

Kann mir da jemand helfen? 

 

Danke und viele Grüße

Karo 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Apr 19, 2022 Apr 19, 2022

Hi @Karolin241012008c7u,

Please contact support, as only they can help in account related matters.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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Hi @Karolin241012008c7u,

Please contact support, as only they can help in account related matters.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Apr 19, 2022 Apr 19, 2022

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Das ist nicht gültig bei Verlängerung. Kontaktiere den Support über Chat! Die sind vielleicht kulant!

Abambo
via mobile phone.

ABAMBO | Hard- and Software Engineer | Photographer

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