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Je n'arrive pas à résilier période évaluation

New Here ,
Jan 22, 2024 Jan 22, 2024

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Bonjour,

 

J'ai voulu faire un essai de la suite adobe et j'ai opté pour la version d'évaluation de 7 jours le mercredi 17 janvier 2024. J'ai dû renseigner mes coordonnées bancaires pour pouvoir faire cet essai.

Je souhaite résilier avant la fin de période d'essai de 7 jours (soit avant le 24 janvier) mais je n'y arrive pas : je n'ai reçu aucun mail de confirmation le 17 janvier d'ailleurs, alors que j'ai bien accès aux logiciels depuis.

J'ai essayé d'aller dans Formules/commandes mais rien n'apparaît, je vous joins une capture écran

Pouvez-vous m'aider svp ?

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hi there,

We're ust chiming to check if you contacted support and got your issue resolved or if you still need help.

Let us know.

Regards,

Shivangi

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