Je ne peux pas récup mon mdp car j'ai résilié ma ligne téléphonique

New Here ,
Apr 10, 2022 Apr 10, 2022

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Je ne retrouve pas mon mot de passe pour le Cloud.
Or pas d'autre choix pour le récupérer que le numéro de mobile, mais j'ai résilié cette ligne.

Donc je suis bloquée, je ne peux pas accéder à mon compte.

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Adobe Community Professional ,
Apr 10, 2022 Apr 10, 2022

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When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

 

Otherwise...

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 11, 2022 Apr 11, 2022

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thank you for your answer. 

I created a new account with a free trial to post here. I can't connect with my Adobe ID with the paid plan.

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