Je refuse un abonnement, je voulais juste un essai pour 1 mois

[berenice_5035]

J'ai voulu faire un essai de Adobe AI, j'ai payé et maintenant je reçois un mail pour payer 8,05 euros par mois. Je ne veux pas prendre un abonnement.

[kglad]

your trial automatically rolls over into a subscription, unless you cancel it.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Jeffrey_A_Wright]

Berenice, thanks for posting your question about subscribing to the Generative AI features to this public discussion forum. I don't see any active plans or memberships under the account you used to post here, but you can find information on how to cancel most Adobe subscriptions at https://adobe.ly/4jrNupM.

If you are evaluating a Generative AI subscription, you must be logged in under that account to access the features or cancel the membership. Please see https://adobe.ly/4atiyRW for more information about using Generative AI with Acrobat Reader. ^JW