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Just purchased an Adobe CC Plan, but can't access my account

New Here ,
Apr 17, 2021 Apr 17, 2021

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Hi everyone,

 

I just purchased an Adobe CC Plan, but I am unable to access my account.

 

When trying to log in, I receive a message stating that there was no account associated with this e-mail address.

 I am 100% sure I am using the correct e-mail, as I am using a password manager to store my credentials. I even tried other e-mail addresses I have, but no luck either.

 

I am very dissappointed about this, especially since I can see that I already payed for the first month when I check my PayPal account. I really needed this weekend to get started with Adobe, but this is unacceptable. And I am unable to reach someone from the hotline or live chat aswell, as they are not available on saturdays.

 

My only hope is for someone from this forum to help me out here, so if you have any ideas for what I can try, I'd be really happy to receive some help 🙂

 

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Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

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This is a public forum, you need the link to Adobe support, other users may NOT help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Apr 18, 2021 Apr 18, 2021

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LATEST

live chat in English is 24/24 7/7. Other languages may be available only during fixed office hours.

ABAMBO | Hard- and Software Engineer | Photographer

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