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Just realized I've been charged full price since November, with no active account

Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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I was just going through my PayPal for another reason, and realized that Adobe has somehow reactivated my old account, closed in 2017 when I got a full time design job, since November of last year at €59.49/month. The website is an endless loop with no results in regards to contacting customer service. I've canceled on PayPal side as this is an unbelievable situation and I need to put a stop to it and get refunded! Since I have no active account, the website tells me I have no active account, so I can't cancel it on Adobe side obviously. Absurdities.

 

There's no chat popup for me, i've disabled all ad blockers and enabled cookies. I can't contact anybody in any way.

 

Please advise. Thank you for anybody's time and energy.

 

Screen Shot 2023-03-02 at 6.03.28 AM.png

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Account management , Billing

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correct answers 2 Correct answers

Community Beginner , Mar 01, 2023 Mar 01, 2023

I've finally found my way to a chat window. 

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Community Expert , Mar 04, 2023 Mar 04, 2023

for others, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, dou

...

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Community Beginner ,
Mar 01, 2023 Mar 01, 2023

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I've finally found my way to a chat window. 

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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While in the chat window to avoid talking to the bot, type AGENT and you shall be connected to a human. If you face difficulty via chat you can also use Twitter @Adobecare.

-Manan

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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@allandbyallo.design 

 

is your problem resolved?

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LEGEND ,
Mar 02, 2023 Mar 02, 2023

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It is possible, since no plans are shown, that someone has your card details and used them to open a new plan. It is a constant problem, and one of the major uses of stolen cards on the internet.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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Maybe you subscribed to a mobile app from Google Play or Apple Stores.

If so, you will need to contact those vendors about cancellation.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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for others, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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