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Keep getting charged no matter how much I cancel

New Here ,
Jun 09, 2021 Jun 09, 2021

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Hi Adobe. I have tried several times to cancel my account because I now have a paid school account as a bps graphic arts teacher. Yet somehow I’m still being charged. 
 
I can’t seem to get PayPal to block it so I think what is going on is I have some account on an old email. 
 
How do I locate the problem?
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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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check your account to verify your subscription, email, payment method etc is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that fails to allow you to correct the problem, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1623243595188.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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