Keine Rechnung und kein eingetragenes Abo - aber Geld bezahlt

[peter_2339]

Guten Tag,

ich habe versucht ein Adobe-Produkt zu nutzen innerhalb eines 7-tägigen Probeabos. Leider hat das nicht geklappt - dachte ich - ich habe auch keine Bestätigungsemail oder ähnliches bekommen. In meinem Account finde ich auch keine Rechnung oder ein Abo, das ich kündigen könnte, aber nach dem die 7 Tage abgalufen wurde, wurde mir das Geld abgebucht - sogar zwei mal, weil ich es mehrmals probiert habe, weil es nicht geklappt hat.

Wie komme ich da wieder raus und im besten Fall auch mein Geld zurück?

Danke,

Peter 

[Shivangi_Gupta]

Hi @peter_2339,

We appreciate you reaching out. As you mentioned, I could not find any active subscription associated with this account.
Did you subscribe using a different email address? Did you receive any confirmation email when you made the purchase?

Let us know.

^Shivangi

[peter_2339]

Thanks for the answer!
You are right, i just found it 😕 I didn't notice I used an old adresse.
Its EMAIL REMOVED TO DETER SCAMMERS. But there ist just one subscription, but I paid two
times... ist it possible to cancel the other one to get the Money back? I
would be really thankfull... It seems to be my mistake, but I couldn't use
it at all and its sad enough to pay for it once.

Thanks,
Peter

[kglad]

@peter_2339 

check your account, https://account.adobe.com

is there an app and a stock subscription?  or are there two app plan?

[peter_3897]

Hey, 

so this ist the account I used. There was just one subscription wich I canceled and I got my money back - thanks for that! But I paid it twice but there was just that one subscription wich I could cancel... maybe you check on that. Than you so much!

[Kanikas]

Hi peter_3897,

Thanks for logging in with this account. I see there was an Acrobat standard subscription which is not cancelled and refund was also issues. Unfortunately, I don't see any other charge on this account.

Thanks

^KS

[peter_2339]

So, as you see, there was no problem with canceling that one subscription.
But on the paypal-screenshot you see, that i paid two times. Can you see
that transfer on paypal and send the money back?

[image: {14EE8FDE-27A4-4041-8A4F-21C571D2DB8B}.png]

[peter_3897]

[Kanikas]

Hi peter_3897,

Thanks for your response. I don't see two charges on your account. Do you mind getting in touch with support for this? You may use this link: https://adobe.ly/4k4V49l.

Hope this helps.

^KS