Keine Zahlungsmethode funktioniert

[benjamin_4473]

Wenn ich versuche die 7 Tage free trial zu starten erhalte ich immer eine Fehlermeldung bei der Auswahl der Zahlungsmethode.

Wenn ich versuche mit PayPal zu zahlen kommt folgende Meldung:

"Der PayPal-Service ist nicht verfügbar. Wähle eine andere Zahlungsweise."

Bei anderen Zahlungsmethoden erhalte ich allerdings ebenfalls Fehlermeldungen.

[kglad]

you're trying to purchase from adobe.com?  and you tried using an updated non-opera browser?

[dirk_8126]

Yes,
I tried it on a mobile browser (as suggested by support).
I also tried using a VPN from various locations.

[kglad]

purchase your subscription via adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[dirk_8126]

How exactly should that make a difference when it does not work using a mandate or PayPal?

[kglad]

if you don't want to purchase directly, then use an authorized reseller, https://adobe.my.salesforce-sites.com/PartnerSearch?lang=en

[dirk_8126]

Right, I guess the resellers are the way to go then. It's just a nuisance, as I only need one month of InDesign. Adobe really needs to work on their Business Rule #1 - Make is easy for people to give your money.

[kglad]

then contact support.