Kontakt / Contact

New Here ,
Mar 23, 2021 Mar 23, 2021

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How do I contact a real support person? In contact options it says contact by phone or chat. But there's no phone number and no link to the chat. 

 

That's pretty unprofessional and a bit shady to be honest.

 

Wie kann ich den deutschen Support kontaktieren, im Sinne von einen echten Menschen sprechen. Es gibt keine Telefonnummer und keinen Link zum Chat. Obwohl auf der Supportseite diese Kontaktoptionen aufgelistet sind.

 

Das finde ich ziemlich unprofessionell.

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correct answers 1 Correct answer

Community Expert , Mar 23, 2021 Mar 23, 2021

To contact support see the instructions given at the link below

https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032

-Manan

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Community Expert ,
Mar 23, 2021 Mar 23, 2021

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To contact support see the instructions given at the link below

https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032

-Manan

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New Here ,
Sep 13, 2022 Sep 13, 2022

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This doesn't work for me.
When I open the link, that is suggested on that page:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

I end up here:

 

Bildschirmfoto von 2022-09-13 14-33-03.png

 

where there is no-one to be contacted.

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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You land on the right page, stay for a bit on this page and a chat popup should open up. If it doesn't then try changing your browser/machine/network. As mentioned make sure nothing is blocking this popup like ad blockers, script blockers firewalls etc.

-Manan

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Hey,
I did all that before I wrote to you.
Doesn't change anything.

Tried it again to be sure.
No pop up happening, ...

Do you have any other suggestion?

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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So even another machine and another network does not get you through?

Then probably try other avenues of contacting

Twitter :- @AdobeCare

Phone :- https://helpx.adobe.com/contact/phone.html

-Manan

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New Here ,
Sep 13, 2022 Sep 13, 2022

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Yes, strangely nothing of that works.

Thank you for your help and the other options!

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