La cantidad que me estan descontando no es la misma que dice mi suscripción

New Here ,
Apr 20, 2020 Apr 20, 2020

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Hola, buenas tardes.

Disculpe lo que pasa es que el monto que me cargan a mi tarjeta es mucho más elevado que el que tiene mi suscripción. Mis recibos dicen que estoy pagando $20 y en mi cuenta del banco aparecen cargos por  $493.52, quisiera saber si existe algún error 

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Adobe Community Professional ,
May 28, 2020 May 28, 2020

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Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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New Here ,
Sep 08, 2021 Sep 08, 2021

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Hola, cómo te ha ido con el reembolso?  sabes de algún mail o contacto que se pueda contactar directo, agradezco tu ayuda!

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Sep 08, 2021 Sep 08, 2021

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no entiendo su respuesta

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]
[If you are posting using email, please turn your 'sig file' function OFF for posting]

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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>I do not understand your answer

 

Click the AUTOOPEN link to contact Adobe

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