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Lack of Refund upon Plan Change

New Here ,
Feb 26, 2020 Feb 26, 2020

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I was about to cancel my plan. But then I was offered a lowered rate, with the addition of a refund. I ended up signing up for it. But I got charged the lowered rate without getting the refund. So they're telling me that I'm saving money, but I just got double-charged with no refund. 

 

Any idea what to do here? I've already posted a dispute through Paypal, and I've attempted to start a chat with them.

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correct answers 1 Correct answer

Adobe Community Professional , Feb 26, 2020 Feb 26, 2020
This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to...

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Adobe Community Professional ,
Feb 26, 2020 Feb 26, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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