We appreciate you writig in. Happy to help!
Since, this is a community forum,we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.
Please use the link below to connect with the Adobe Customer support via chat. You must be signed in with your Adobe ID.
If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.
Hope the information was helpful to you. Please let me know if you have any further questions.