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Licence expired notification - 7 days remaining, but auto-renew is set on 10th of May?

New Here ,
Apr 14, 2023 Apr 14, 2023

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Our users are receiving notifications that their Adobe has expired, but they can continue to use it for 7 days.

When I log in to the Adobe Portal, it tells me they are set to auto-renew 10 May.

 

Our account manager is Adobe Systems CVG, but absolutely no response there.

 

What is going on here? 

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

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Community Expert ,
Apr 14, 2023 Apr 14, 2023

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<moved from account, payment & plan>

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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@iCharles ?

ABAMBO | Hard- and Software Engineer | Photographer

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