Licence expired notification - 7 days remaining, but auto-renew is set on 10th of May?

[default175716002t0mlk]

Our users are receiving notifications that their Adobe has expired, but they can continue to use it for 7 days.

When I log in to the Adobe Portal, it tells me they are set to auto-renew 10 May.

Our account manager is Adobe Systems CVG, but absolutely no response there.

What is going on here? 

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

[kglad]

<moved from account, payment & plan>

[Abambo]

@iCharles ?