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Licence

Community Beginner ,
May 08, 2024 May 08, 2024

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Hi. I used to use a licence that the university gave us which included all the programs, while i already had photoshop and lightroom. The university's licence doesn't work anymore so i deleted after effects because i couldn't use it anymore. I still pay for photoshop and lightroom but for some reason it still says that the licence is expired. I already deleted and redownloaded everything but it still wouldn't work and unfortunately i can't use the programs that i'm paying for.

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correct answers 1 Correct answer

Community Expert , May 08, 2024 May 08, 2024

@Nagy37256988rr24 

 

I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan.

 

Try these steps:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If those four steps don't work, contact Adobe Customer Care, as they are the only ones who can help with billing. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troub

...

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Community Expert ,
May 08, 2024 May 08, 2024

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@Nagy37256988rr24 

 

I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan.

 

Try these steps:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If those four steps don't work, contact Adobe Customer Care, as they are the only ones who can help with billing. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

 

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Community Beginner ,
May 08, 2024 May 08, 2024

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Thank you, i will try it!

 

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Community Expert ,
May 08, 2024 May 08, 2024

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what do you mean by, you still pay for ps and lr?

 

are you still using or trying to use the univ. license?  did you purchase a different license?  if you purchased a different license, did you use a non-school email?

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Community Expert ,
May 08, 2024 May 08, 2024

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quote

what do you mean by, you still pay for ps and lr?

are you still using or trying to use the univ. license?  did you purchase a different license?  if you purchased a different license, did you use a non-school email?

By @kglad

 

 

Read the post again.

 

 @Nagy37256988rr24 already had PS and LR and states specifically that they know they can't use the university license. The problem is that the the PS/LR subscription they have been paying for says "expired".

 

Jane

 

 

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Community Beginner ,
May 08, 2024 May 08, 2024

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Exactly, thank you for explaining it!

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Community Expert ,
May 08, 2024 May 08, 2024

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You're welcome @Nagy37256988rr24 

 

Jane

 

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