License Changes: Going From Paid to Free (Gifted) License

New Here ,
Nov 22, 2021 Nov 22, 2021

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Hello everyone!

 

I recently won a free 1 year Adobe CC license from an event. I'm currently still on my annual, paid-monthly license which will expire on April. When I claim the free license, does my current annual license get canceled or does the free license add up and extend my Adobe CC license?

 

Thank you so much!

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Account management , Billing

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Adobe Community Professional ,
Nov 22, 2021 Nov 22, 2021

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It all depends on the terms of the Free Gift. 

 

I suggest you contact Adobe customer support to get clarification.  They may tell you to wait on redeeming the Free Gift until your current plan expires.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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