Licensing and billing systems that give inaccurate information creating invalid charges

[Joe24662509u292]

QUESTION:

How do i get a refund for the two months or erroneous subscription charges?

IDEA: Fix the licensing system so that customers dont receive inaccurate information, invalid charges and waste their time, all resulting in extreme dissatisfaction

HORRIBLE licensing and billing systems that give inaccurate information creating invalid charges

The billing and licensing systems are the biggest problem with Adobe. This is the third time over the course of four years that i have had to address this issue.  It will be the last time.

Here is my situation:

- The Adobe product licensing screen states that I must pay to subscribe after a free trial period ended. The system does not allow me to use the software. This has led me to believe that I was not being charged

- My credit card statement shows two monthly fees for a product subscription. I only found out about this after the second charge because i was not looking for any charges from Adobe - based on the message from Adobe. (that the monthly charges are inaccurate is further validated by the fact that not only is the product is inaccessible to me, the billing total ($24.99) appearing on my credit card statement is different from the documented monthly charge for the subscription ($14.99) and

- The customer dashboard doesn't all me to avoid further charges because it shows that i dont have a subscription. I only found out about this phantom subscription after spending about an hour to get through to a live agent on the phone. The agent informed me - after 10 minutes on hold - that was being charged for a subscription. Then, they transferred me to another agent -- and the call dropped.  Dead line.  At this point, i dont even know if i have a subcription or not.  I dont know how to avoid a further any further charges, much less get a refund for the inaccurate prior charges.

To this point, I have spent about two hours to resolve Adobe's mistakes. I still dont know if your systems say I have a subscription.

It is absurd to must spend this much time to get a refund for such a small amount. This leads me to believe that the flaws in the Adobe customer management/licencing/billing systems have created eroneous errors with many other customers who simply give up and write it off because it isnt worth the time and effort to get a refund. 

[John T Smith]

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[Amal.]

Hi Joe

Hope you are doing well and sorry to hear that.

This is something, better handled by our billing team. Please check your private message for more information.

Regards

Amal