Licensing and billing systems that give inaccurate information creating invalid charges

New Here ,
May 30, 2022 May 30, 2022

Copy link to clipboard

Copied

QUESTION:

How do i get a refund for the two months or erroneous subscription charges?

IDEA: Fix the licensing system so that customers dont receive inaccurate information, invalid charges and waste their time, all resulting in extreme dissatisfaction

HORRIBLE licensing and billing systems that give inaccurate information creating invalid charges

The billing and licensing systems are the biggest problem with Adobe. This is the third time over the course of four years that i have had to address this issue.  It will be the last time.

 

Here is my situation:

- The Adobe product licensing screen states that I must pay to subscribe after a free trial period ended. The system does not allow me to use the software. This has led me to believe that I was not being charged

- My credit card statement shows two monthly fees for a product subscription. I only found out about this after the second charge because i was not looking for any charges from Adobe - based on the message from Adobe. (that the monthly charges are inaccurate is further validated by the fact that not only is the product is inaccessible to me, the billing total ($24.99) appearing on my credit card statement is different from the documented monthly charge for the subscription ($14.99) and

- The customer dashboard doesn't all me to avoid further charges because it shows that i dont have a subscription. I only found out about this phantom subscription after spending about an hour to get through to a live agent on the phone. The agent informed me - after 10 minutes on hold - that was being charged for a subscription. Then, they transferred me to another agent -- and the call dropped.  Dead line.  At this point, i dont even know if i have a subcription or not.  I dont know how to avoid a further any further charges, much less get a refund for the inaccurate prior charges.

 

To this point, I have spent about two hours to resolve Adobe's mistakes. I still dont know if your systems say I have a subscription.

  

It is absurd to must spend this much time to get a refund for such a small amount. This leads me to believe that the flaws in the Adobe customer management/licencing/billing systems have created eroneous errors with many other customers who simply give up and write it off because it isnt worth the time and effort to get a refund. 

Views

50

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 30, 2022 May 30, 2022

Copy link to clipboard

Copied

LATEST

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the support link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the support link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 30, 2022 May 30, 2022

Copy link to clipboard

Copied

Hi Joe

 

Hope you are doing well and sorry to hear that.

 

This is something, better handled by our billing team. Please check your private message for more information.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines