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Licensing Isue

New Here ,
Jul 11, 2023 Jul 11, 2023

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I have a personal plan for ADOBE pro under a home email and then found I needed ADOBE at work.  Purchased an individual plan using work email. Realized I could particpate in company license so I cancelled mine.  Now when I try to save docs to ADOBE I get a plan canccled error.  I can open ADOBE fine in creative cloud,how to fix? 

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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sign out and then back in to your cc desktop app with your work asdobe id.

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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Hi Keith,

This is not ideal.

I second with the solution provided by the expert above. Did you try signing out and signing back into the Adobe Creative cloud desktop application?

Let us know the outcome. 

Regards,

Shivangi

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Community Expert ,
Jul 12, 2023 Jul 12, 2023

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