Lightroom already paid, but I have to pay another time!

[Giovanna26130033r63x]

Hello, I bought the photography plan (€ 9.75 / month) but I can't use Lightroom because it says I have to pay € 9.99 / month. But I've already paid. What should I do? Thank you.

[thatsmauri]

Hi Giovanna26130033r63x,

please check the status of your order on the site below to verify that your purchase or payment went through:

• https://account.adobe.com/orders

It can take up to 48 hours for an order to be processed, so please be patient. Should your plan still be non-available by then, then please get in touch with Customer Care:

• https://helpx.adobe.com/contact.html?rghtup=autoOpen

Additional helpful information:

• https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

Best regards,

Maurice