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Lightroom already paid, but I have to pay another time!

New Here ,
Sep 15, 2022 Sep 15, 2022

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Hello, I bought the photography plan (€ 9.75 / month) but I can't use Lightroom because it says I have to pay € 9.99 / month. But I've already paid. What should I do? Thank you.

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Hi Giovanna26130033r63x,

 

please check the status of your order on the site below to verify that your purchase or payment went through:

 

It can take up to 48 hours for an order to be processed, so please be patient. Should your plan still be non-available by then, then please get in touch with Customer Care - either via chat or by phone.

 

Additional helpful information:

 

Best regards,

Maurice

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