Lightroom and photoshop photographer plan payment failure.

[SeungMin335429854ql0]

I have used the Lightroom + Photoshop 20GB Cloud Photographer Plan for years.

I haven't changed my payment method and the card is still valid, but the payment failed. I added another payment method and checked multiple times, but it didn't solve the problem.

I have already tried the following link below

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

I have checked with my bank, and my bank confirmed it didn't block any payment.

When I update and check the payment method, the following notices pop up in sequence.

[Shivangi_Gupta]

Hi there,

We understand this is not ideal. Could you try making payment using a different device or internet browser?

Let us know if it brings any change.

^Shivangi

[SeungMin335429854ql0]

I just tried on my phone as well as on a different browser. Neither of them worked.
This billing issue started to happen after I received an email from Adobe regarding the plan price update.

[kglad]

if the phone's browser failed, you'll probably need help from @Shivangi_Gupta 

[Anshul_Nautiyal · Accepted solution]

Hi @SeungMin335429854ql0,

Thank you for confirming.

I recommend reaching out to our support team for further assistance with this issue. You can contact them directly through the following link:
https://adobe.ly/4kQ6Oxq

Hope this helps. Let us know if you need further assistance. 

Regards,
^AN