Lightroom Classic

[DaphneBaxendale_]

Hey everyone! So, I can't seem to download Lightroom Classic onto my desktop. I tried upgrading to the Lightroom plan that has both regular Lightroom and Lightroom Classic, but when I tried to, the software said I already had that subscription. However, when I try to go to download the app off of Adobe Creative Cloud, it says I have to buy it. I tried asking the AI Help assistant for help, and it couldn't help. I also couldn't find a way to contact Adobe Support other than this way. If anyone knows what I'm doing wrong, some help would be greatly appreciated! 

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[DaphneBaxendale_]

Hi! Thank you so much for replying and for the helpful links. The issue seems to be at the Subscriptions page. If I check my subscription on Adobe, it says that Lightroom Classic isn't included in my plan. However, when I try to upgrade the plan to the one that includes Lightroom Classic, it says I already own the plan so I can't purchase it. Do you think I need to wait for my subscription to end, and then try to purchase it again? Here's what the page is displaying if you're curious: 

[kglad]

copy and paste into a reply here a screenshot (after redacting personal information) of the plan (if any) you have now shown at https://account.adobe.com

[DaphneBaxendale_]

Here is the plan, I have, as well as the apps included into the plan. The third screenshot is the plan I'm trying to upgrade to. 

[kglad]

it looks like you have the lightroom plan.  do you want the photography plan?

[DaphneBaxendale_]

I was thinking about the photography plan, but I don't use photoshop as much. So I got the Lightroom plan. My issue comes in that it says Lightroom Classic is included in the Lightroom plan, but Adobe Creative Cloud won't let me install it. I tried doing what the links you replied with said, but it still says I need to buy Lightroom Classic even though the Lightroom plan says it's included in the plan. 

[kglad]

when you click "manage plan" on your account page, can you add lrc (for no extra charge)?

[DaphneBaxendale_]

I don't see an option to. I think I'd have to pay for LRC separately unless I buy a different plan. 

[kglad]

no, don't pay anything additional.  i'll flag an employee to see if they can help.

@Jeff_A_Wright 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[DaphneBaxendale_]

Ok! Thank you so much for your help! 

[kglad]

sure.  and i'll keep following.

[Jeffrey_A_Wright]

Daphne, I can confirm that your subscription, managed through Apple, is active. Please see https://adobe.ly/4iWGTm1 for several common solutions that will unblock the computer from seeing the active subscription. ^JW

[kglad]

@Jeffrey_A_Wright 

do you see lrc included because the "revert to trial" link was the first thing we tried and no lrc subscription is showing.  

does apple sell a lr subscription that fails to include lrc?

[DaphneBaxendale_]

Let me try these troubleshooting problems and I'll get back to you! 

[DaphneBaxendale_]

I tried all of the troubleshooting options, yet Adobe Creative Cloud is still asking me to buy LRC.