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Lightroom mobile says I need pro Version but I've bought it already

New Here ,
Oct 09, 2025 Oct 09, 2025

Hi there, I'm using also Lightroom mobile and today it blocked me out and told me that I have to buy the pro Version, but I have bought it already weeks ago... can someone help me and give me a hint?

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Community Expert ,
Oct 09, 2025 Oct 09, 2025

did you purchase via adobe.com or a mobile app store?

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Community Expert ,
Oct 09, 2025 Oct 09, 2025

Log in to your Adobe account and click this link https://account.adobe.com
-do you see the subscription that you expect?

 

Here's your Hint... if you bought from Apple or Google Play you need to contact that store

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New Here ,
Oct 11, 2025 Oct 11, 2025

Yes I see my account and that the subscription is until next year September,  but it says that's a trial version but I bought it from Amazon and put all the needed numbers an keys in correctly 

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Community Expert ,
Oct 11, 2025 Oct 11, 2025
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if your adobe account shows a trial. you're subscription is under a different id or you need to contact the vendor.

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