[Moderator moved from Using the Community (forums) to Account, Payment & Plan.]
1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
2. Scroll down to Adobe Help Center on the same page. See screenshot.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media