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Lizenzkauf nicht mehr möglich

New Here ,
Feb 14, 2021 Feb 14, 2021

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Hallo, ich habe ein Monatsabo. Zu einen wird mir mein Guthaben nicht mehr angezeigt, zum anderen kann ich keine Bilder mehr kaufen, bekomme immer die Meldung „offenbar haben Sie schon ein Abo“ 😉 stimmt. Weiter komme ich aber nicht, ich kann also keine Bilder mehr kaufen?! Hat jemand einen Tipp, was zu tun ist? Vielen Dank vorab!

 

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Adobe Community Professional ,
Feb 15, 2021 Feb 15, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id and to verify that your credit card is valid, https://account.adobe.com

 

then check that your credit card it not maxed-out if you expect to be charged for additional stock photos.

 

if you disagree with anything shown on your account, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1613397985028.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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