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@adobe, Why haven't you postponed your billing throughout this crisis. Many of your loyal customers are independent or small businesses, who are under immense financial pressure in these uncertain times. At a time when the creative community are offering their services at reduced rates (or free) in an effort to help others. I'm sure you could play your part too.
As far as I know, only for education accounts
This is BS. You can't even get it for education. I've been trying for a week now. They are full of it. Total corporate PR move. People should call them on social media. It should just be FREE for all period until September if not permanently. Why can't they make $$ with ads like every other app? They are stuck in 20th century.
If your school has been using CC in their labs, then talk to your IT department about how to use CC at home while your labs are closed. They are the ones who need to set it up with Adobe.
Adobe needs to suspend all subscription payments immediately. In the UK they should be sending their workers home on the 80% and doing the right thing by suspending payments.
I have seen the response and my comment still stands. You are protecting education and bigger businesses by only suspending payments for additional licences for enterprise subscriptions. You still need to suspend all subscriptions as the smallest businesses are the hardest hit. I can't invoice my clients so why are you invoicing me?
"...You are protecting ...You still need to suspend... "
This is a user forum with some input from staff — you are not speaking to Adobe. As volunteers, we can't change the policy — we can only tell you what it is.
You might try contacting Adobe Customer Care and ask them to send your concerns to management.
Click the chat icon in the lower right and type "agent" to get a human.
Jane, Thanks for your help.
Thanks Jane. I contacted support and got a 3 month break.
Hi Jane. May I ask, what did you say or ask for to recieve a 3 month payment break?
I would suggest contacting Adobe and explaining your situation. They should offer some help suitable for your situation.
Hi Marcus - I am looking for some more information re the subscrition break. Is it only for schools? Any information would be a real help - struggling to find much online and finding it hard to get a contact for Adobe customer helpline. Kindest,
Steve, I'd suggest you visit the contact page and use the 'chat' facility to contact support. They were very responsive when I chatted with them, offering us a 3 month break in subscription payments.
I might have this wrong but I just cancelled my subscription and re subscribed to get 2 months free.
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It seems to have worked for me inasmuch as my next bill is now in May.
Have you lost all your libraries in resubscribing?
Yes, you are wrong, Ben. The offer which you received is just one of the many possible options that is given when someone cancels a membership. Please bookmark the link offered by Jane-E so that you can be kept up to date on valid offers provided by us during this crisis.
Okay, for now, go to the support chat in the contact section of the site (https://helpx.adobe.com/contact.html) and ask for them to give you a minimum of a 3-month moratorium on your subscription fees. I was initially offered a 2 month period (I think he thought he was selling me a used car), however, you shouldn't settle for less than 3. Let's hope that this global pandemic conforms to Adobe's timetable for economic recovery. Sadly I believe we may be in for a longer ride. Stay safe and be nice to each other #benice
Marcusl44852520, we already have higher than expected wait times due to the pandemic. If you wish to cancel your membership see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html for information on how to complete the process.
For information about what Adobe is doing to help with the pandemic please see https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other.
Jeff, I'm not sure what you're proposing. I'll take it you haven't properly read this thread. If you wish to post constructive responses to peoples queries or comments, feel free to do so. #benice
Danieledom and Marcusl44852520, I appreciate that this is an unusual time for all of us. If you are facing problems making your membership payment, then please start by using the automated process at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to complete the cancellation process.
If you need to discuss your specific situation, on why you are unable to make the current payment and how you need to maintain your Creative Cloud membership, then begin a chat session at https://helpx.adobe.com/contact.html. As previously discussed, we continue to receive a high volume of interactions during this pandemic. Please be prepared for an extended wait if you do need to chat with a person.
For complete information on how Adobe is partnering with the global community during this pandemic, see https://www.adobe.com/covid-19-response.html?promoid=RGJ8NJ5Q&mv=other.