Locked out of account, new number

[megan_3337]

I'm locked out of my account because the verification code is going to my old number. I tried chat but the bot won't let me talk to a human unless I'm logged in which I obviously can't do. Does anyone have an email address I can get help from? This is driving me nuts.

[Kanikas]

Hi Megan,

We hear you. Did you try this option " Use another method to receive the code"?

Please more details about this in our article: https://adobe.ly/3AWjbGz. This article will help you sign-in.

Hope this helps! Do let us know the outcome.

Thanks

[kglad]

and, if you need to contact support, type "agent" in the chat field to bypass the bot.