[locked]: Zahlung kann nicht aktualisiert werden.

[Stefan1983]

Wilkommen im Club hab auch totales chaos nun dann, habe nun mit 2 Leuten aus der USA oder wo auch immer die saßen geschrieben die erste Person während dem Gespräch aufgelegt der 2. ja wir rufen sie zurück ich wollte gar kein anruf zack aufgelegt und fertig. Also langsam echt [moderator deleted expletive], sry meine Wortwahl. Nicht nur das mir die Punkte von Substance gelöscht wurden, obwohl die letzte email von euch mir mitteilte ich soll nur die Lizenzen von Substance backupen und danach wäre alles supi, nein nun wurden mir die Punkte gelöscht und das Zahlungsproblem.

[kglad]

@Stefan1983 do you want help?

[Stefan1983]

I becoome from 4 persons today help and got more and more troubles -.-

[kglad]

@Stefan1983 , so you do not want more help.

[Stefan1983]

I've had enough for today, not only have you now forced 2 subscriptions on me and both no longer work for whatever reason, but I've also lost almost 200 points because my Substance account wasn't connected before September, when the last email didn't mention a single word about it.

[kglad · Accepted solution]

1. these are user-to-user forums.

2.  i don't think i forced anything on you.

3.  if you don't want help with your current issue, no problem.

[kglad]

<branched>

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730