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Lost account and payment refund request!

New Here ,
Aug 04, 2020 Aug 04, 2020

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Dear Team

I created 2 accounts for adobe connect since 6ths of june 2020 and since then I received my login details and the order nunmber and activation however I didn't use the accounts because they are not accissable! and when I am trying to cancel my subscription your team highlighted that there is no accounts using those user names even when I sent the order number there is no results shown and I been charged for 2 packages for 2 months now and my third month is within days.

unfortionatly I managed to cancel one of the accounts using the order number (Which your team failed to find it through your system!) but the other one I couldn't find the order number which they failed also to find it whether through the user name or through the credit card payment!

I am really surprised about the level of service provided by Adobe such a huge company... I never faced this kind of issues while dealing with a country based startup company.

I will appreciate your support for the below at the earliest possible

Account number 1:REMOVED

This account I already canceled the subscription however I need a full refund for the previous 2 months.

Account number 2:REMOVED

This account I need to cancel the subscription before the renewal which is within 2 days and I need a full refund for previous 2 months.

NOTE: your help desk wasn't supportive at all even during purchasing the subscription and even they don't have a reply when my account will be active!!!

Thanks for your support in advance, please for any communication you can contact me directly on my direct email which is REMOVED

I will appreciate your urgent support.

Thanks and have a nice day

Mark Todary

 

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Aug 04, 2020 Aug 04, 2020
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat windo...

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Adobe Community Professional ,
Aug 04, 2020 Aug 04, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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