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Lost Adobe Account - Still Being Charged

New Here ,
Nov 27, 2022 Nov 27, 2022

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Hello!

 

Unfortunately,  I lost both the email and password of my Adobe account (another account than the one I'm writing from now), and have been unable to recover it after many hours of attempts. Normally, I would just make a new account, but the problem is that Adobe is still pulling money from my credit card associated with this lost Adobe account.

 

Is there any way I can cancel the subscription associated with this lost account? For instance, if I provide you with my credit card details, can you locate which accounts are currently charging that card?

 

I have tried to reach Adobe support desperately, but there seems to be no phone number or email available anywhere.

 

Thank you in advance for your help.

 

Bests,

Henrik

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Account management , Billing

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 28, 2022 Nov 28, 2022

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Hello Abambo,

 

Thank you very much for your response! 🙂

 

I have contacted AdobeCare on Twitter and got a response quickly. You can consider this errand closed since I am now getting help via Twitter.

 

Best regards,

Henrik

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