Copy link to clipboard
Copied
Hi,
I have a big problem, Adobe can't find my subscription and i can't use the apps anymore. I used them for my work, it's very important, I don't know what to do. I have the proof on my bank account that I paid for the apps but they said that i've ended the 7 free trial.
What can I do ???
Copy link to clipboard
Copied
Please check if you indeed have no subscription active by going to account.adobe.com/plans. There, you can also see your Billing history.
Be aware that this is mainly a public user-to-user forum, with limited Staff members (recognizable by a badge near their profile picture) present. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this.
Copy link to clipboard
Copied
I already check that page but the problem is that it says that i don't have any subscritions, therefore, no billing history. But my bank account is well debited ... I don't know what to do, it's revolting
Copy link to clipboard
Copied
I have the same issue I lost my admin console with al my active subscription I have my order number + my bank statement that prove my purchasing + email confirming + credit card that paying with it and when contacting support via chat with all this information, they can't find anything..... so wired from a company like adobe idont what I can do now
Copy link to clipboard
Copied
Oh my god, I don't even have all the proofs that you have, we will never get back our subscriptions .....