Lost my subscription

Guest
Jan 18, 2021 Jan 18, 2021

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Hi,

I have a big problem, Adobe can't find my subscription and i can't use the apps anymore. I used them for my work, it's very important, I don't know what to do. I have the proof on my bank account that I paid for the apps but they said that i've ended the 7 free trial.

What can I do ???

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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Please check if you indeed have no subscription active by going to account.adobe.com/plans. There, you can also see your Billing history.

Be aware that this is mainly a public user-to-user forum, with limited Staff members (recognizable by a uQRfNLp badge near their profile picture) present. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this.

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Guest
Jan 18, 2021 Jan 18, 2021

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I already check that page but the problem is that it says that i don't have any subscritions, therefore, no billing history. But my bank account is well debited ... I don't know what to do, it's revolting

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New Here ,
Jan 18, 2021 Jan 18, 2021

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I have the same issue I lost my admin console with al my active subscription I have my order number + my bank statement that prove my purchasing + email confirming + credit card that paying with it and when contacting support via chat with all this information, they can't find anything..... so wired from a company like adobe idont what I can do now

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Guest
Jan 18, 2021 Jan 18, 2021

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Oh my god, I don't even have all the proofs that you have, we will never get back our subscriptions ..... 

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