• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

LR Mobile - Paid subscription however inactive

New Here ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

I made the payment (PayPal) for the subscription and there was an error, I clicked on subscribe again and I was charged twice the subscription amount, however the amount charged was immediately returned to me. The problem now is that I don't have an active subscription, why?

Views

97

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 07, 2022 Dec 07, 2022

Copy link to clipboard

Copied

LATEST
Welcome to the Lightroom Community. I've reviewed your account & there isn't an active Lightroom subscription.
I'll help you figure this out.
 

Subscriptions purchased from Apple Appstore, Playstore & Samsung store are managed at the respective stores. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

 

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

 

Let us know how it goes.

Thanks!

Sameer K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines