LR Mobile - Paid subscription however inactive

[Loli274315686vbe]

I made the payment (PayPal) for the subscription and there was an error, I clicked on subscribe again and I was charged twice the subscription amount, however the amount charged was immediately returned to me. The problem now is that I don't have an active subscription, why?

[Sameer K]

Welcome to the Lightroom Community. I've reviewed your account & there isn't an active Lightroom subscription.

I'll help you figure this out.

Subscriptions purchased from Apple Appstore, Playstore & Samsung store are managed at the respective stores. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

Let us know how it goes.

Thanks!

Sameer K

[Sameer K]

Welcome to the Lightroom Community. I've reviewed your account & there isn't an active Lightroom subscription.

[Sameer K]

I'll help you figure this out.

[Sameer K]

Subscriptions purchased from Apple Appstore, Playstore & Samsung store are managed at the respective stores. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

Let us know how it goes.

Thanks!

Sameer K