LR6 transfer to another account

New Here ,
Nov 23, 2021 Nov 23, 2021

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Hello,

I need to transfer my LR6 licence to an another person account. 
I followed a guide, that support on live chat gave me, the other side did the same, but support is telling the other side, that my part is not active and they can´t see it. 

I got information that I need to discuss my problem there and not with chat support, so please if anyone can help me, I would be glad.
I´m trying to make this work for a few days now and I´m just confused about the whole process, as the LR6 is not even that old, I bought it in late 2017 for the full price from official reseller.
I´m not sure how much private informations I should share there about the problem, but the ticket with transfer is: 

REMOVED

And the ticket where I uploaded the form to (because the transfer one got deactivated right after made) is there:

REMOVED
Thanks so much,
Štěpánka Smutná

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correct answers 1 Correct answer

New Here , Nov 25, 2021 Nov 25, 2021

That was the guide I followed at the first place and was trying to get answer. Anyway, 6 people on support chat later, one did understand my question and was able to look at my account informations. Thanks for the answer anyway. 

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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these are user-to-user forums.  we can't help you with anything other than supplying information.  regarding the transfer of licenses:

 

http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

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New Here ,
Nov 25, 2021 Nov 25, 2021

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That was the guide I followed at the first place and was trying to get answer. Anyway, 6 people on support chat later, one did understand my question and was able to look at my account informations. Thanks for the answer anyway. 

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Adobe Community Professional ,
Nov 25, 2021 Nov 25, 2021

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you're welcome.

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