<license problem - edited kglad>

[Kalani26913547e6sl]

I fell for that offer and the person who helped me subcribed me to a year of service with 2 accounts, one of which I have never used. They seemed to helpful at the time when I made a purchase of a second licence and immediately asked to cancel it because I realized I could use one for my PC and Laptop combined. I could have canceled the second license back then and now they want me to pay %50 of the remainding subscription for the second licence to be cancelled. Not Cool!

[kglad]

@Kalani26913547e6sl do you have an enterprise or team license?

[Kalani26913547e6sl]

Its a personal account that I use for my laptop at home and PC at work. 

[kglad]

<moved from enterprise & teams>

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Kalani26913547e6sl]

Thank You! I was able to resove the matter by speaking to a representative. The customer support is very different when  using the phone as opposed to chat.

[kglad]

good to hear the problem's resolved!