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ma demande d'annulation à l'issue de la période d'essai n'a pas été prise en compte. (3 prélèv)

New Here ,
Apr 19, 2022 Apr 19, 2022

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je devais transformer un document PDF en word pour le remplir. J'ai téléchargé la version gratuite, le document comportait des images qui ne pouvaient être gérées. J'ai contacté l'assistance qui  m'a confirmé ne pouvoir effectuer cette tâche. J'ai donc résilié la version gratuite, mais le prélèvement continue et une "taxe de +80€" est demandée pour la résiliation à ce jour. Je me prépare à déposer plainte pour utilisation frauduleuse de ma carte bancaire en passant d'abord par la déclaration sur le site gouvernemental PEGASE. je ne parviens pas communiquer directement avec le service commercial. Avez vous cette même expérience à partager? merci pour vos conseils

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correct answers 1 Correct answer

Community Expert , Apr 20, 2022 Apr 20, 2022

If you cancelled within the stipulated 14 day period, you will be provided a refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Please contact support and let them know that you had cancelled the subscription and still you are subscribed and now are being charged a cancellation fees.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are

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Community Expert ,
Apr 20, 2022 Apr 20, 2022

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If you cancelled within the stipulated 14 day period, you will be provided a refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Please contact support and let them know that you had cancelled the subscription and still you are subscribed and now are being charged a cancellation fees.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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