• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Main Adobe website very slow.

New Here ,
May 10, 2022 May 10, 2022

Copy link to clipboard

Copied

https://account.adobe.com/ is extremely slow when trying to load my profile info, plans. etc.

Sometimes errors out: Unable to load data.

I have tried 3 different browsers with the same result.

Funny enough, using my mobile phone it works fine.

Views

418

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 11, 2022 May 11, 2022

Copy link to clipboard

Copied

i'm not seeing a problem, but depending on your location we may have different servers.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 11, 2022 May 11, 2022

Copy link to clipboard

Copied

Hi there,

We're sorry for the trouble. As mentioned by the expert above, there is no known issue with the website.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 16, 2023 Jul 16, 2023

Copy link to clipboard

Copied

This happens with me too everytime I login. The background image takes awhile to load and then I get a notification from my browser that the site is taking too long to load.
I'm using a 2021 Macbook Pro with Ventura 13.2.1.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 16, 2023 Jul 16, 2023

Copy link to clipboard

Copied

LATEST

try a different browser.  also try using a mobile phone browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines