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Man bekommt keine Hilfe??!!

New Here ,
Apr 13, 2023 Apr 13, 2023

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Wo bekommt man wirklich Hilfe?? Ich habe ein Problem das nicht gelöst werden kann mit den Hilfeseiten auf denen man immer und immer wieder verlinkt wird. Es nervt unheimlich!

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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Where can you really get help?? I have a problem that cannot be solved with the help pages where you are linked over and over again. It's really annoying!

By @mandeo.de

 

Hi mandeo,

 

Can you tell us which Adobe application you are using and what the problem you are facing is? We can move your post to the correct forum where the Community Experts can assist.

 

Please include your OS and the version of your application. Screenshots are helpful. Thank you!

 

Jane

 

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New Here ,
Apr 13, 2023 Apr 13, 2023

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Wo bekommt man Hilfe? Wo kann man mit dem Support schreiben?

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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If you want help from the forums, answer the questions I asked.

 

There are three ways to reach Adobe Customer Care:


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

You can send a tweet to @AdobeCare.

Phone numbers are here:
https://helpx.adobe.com/contact/phone.html 

 

You can also try https://helpx.adobe.com/contact.html

If you don't see the chat window, it's being blocked at your end. See the first link in this post for troubleshooting.

janee_0-1681411817588.png

 



Do not reply to PMs, which are likely to be scammers.

~ Jane

 

 

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New Here ,
Apr 13, 2023 Apr 13, 2023

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Sorry, aber es gibt keinen Chat, auf der Seite die Sie mir empfehlen war ich schon mehrmals!!

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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@mandeo.de 

 

Did you go to this link? Here it is again:

 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

 

Jane

 

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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Hi,

 

Schau bitte nochmal genau die Links und die entsprechenden Hinweise an. Ich habe es eben selbst unter drei verschiedenen Browser ausprobiert und da kommt jedes Mal das Chatfenster.

HenrikHeigl_0-1681449296267.png

Ansonsten kannst Du auch einfach Deine Frage hier im Support Forum stellen dafür ist dies hier nämlich da. Hoffe wir können dann helfen.

regards,
Henrik

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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@mandeo.de 

 

with what are you seeking help?

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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[Moderator moved from Using the Community forums to Account, Payment & Plan.]

 

Use a browser that accepts Cookies and does not have script blockers or VPN enabled.

Log-in to your account below with your paid subscription ID & password:

https://account.adobe.com/plans

 

Adobe does not support legacy Creative Suite products prior to Creative Cloud. Only current subscribers have access to Adobe Support.

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that gives you what you need.  Or feel free to post back with more details.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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LATEST

Be more specific.  What do you need help with?

  • Billing, account?
  • Product Installation?
  • Using a particular product?  Which one?

 

The Adobe product communities are your best resource for quick answers to product user questions.  You'll find them below.  HINT: sort alphabetically.

https://community.adobe.com/

 

If you require help with an account or billing matter, Adobe Support agents can assist you.


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Telephone Monday - Friday, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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