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Mariage gone, no possibility to pay the abonement,... i not used any but i cant even cancel it

New Here ,
Apr 12, 2023 Apr 12, 2023

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Mariage gone, no possibility to pay the abonement,... i not used any but i cant even cancel it

 

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correct answers 1 Correct answer

Community Expert , Apr 12, 2023 Apr 12, 2023

I'm very sorry about your marriage.

To cancel your subscription, log-in below with your Adobe ID (email) and password.

https://account.adobe.com/plans

 

Click on Manage Plans > Cancel

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

...

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

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I'm very sorry about your marriage.

To cancel your subscription, log-in below with your Adobe ID (email) and password.

https://account.adobe.com/plans

 

Click on Manage Plans > Cancel

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps. Good luck.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 12, 2023 Apr 12, 2023

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you might have to pay a cancellation fee.  if you explain your circumstances to adobe support, they might forgive the debt.

 

---------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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