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Mastercard and postcode error

New Here ,
Nov 18, 2022 Nov 18, 2022

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Hello Adobe support community,

 

When I try to write down my mastercard detail and postcode (which are 100 % and I've overlooked it repetedly) then it gives a saying (translated from Swedish): "A transaction can fail for various reasons. Double check and make sure your payment information has been entered correctly. If the problem persists, you may need to use another payment method or contact your bank.". 

 

I don't know how to switch payment method. And I wonder what my bank should do about this. Plus the postcode is seperate in and of itself... 

Please, could you help? 😃

 

Thanks and all the best

/Simon I

 

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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LEGEND ,
Nov 19, 2022 Nov 19, 2022

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 Of course, you need to contact the bank! If a transaction is rejected, it is the bank who decide. 

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Thanks for the reply.

 

I don't see how the bank is the root for this. I think the credit card has been used digitally before without problem. And the postcode is a separate matter. I looked at my bank today, and the postcode I write down in Adobe is the same as verified on my actual bank.  

 

Now I'm in a dead end it seems, because when I try to reach the support line, it points me to the website, and when I go to their link then I don't find what would be needed. 

 

Do you have any further ideas here?  

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Community Expert ,
Nov 19, 2022 Nov 19, 2022

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if the above two posts leave anything that adobe could do, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Thanks for the reply. 

 

Unfortunately, I don't see any chat field in the right corner. It would be great to speak directly unto the support team concerning this issue. 

 

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LEGEND ,
Nov 21, 2022 Nov 21, 2022

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I get strange rejections on cards sometimes, and the bank solve it. Have you actually asked the bank why they declined a purchase? Or are you just adamant it would be worthless to try?

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New Here ,
Nov 21, 2022 Nov 21, 2022

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Hi. 

I have spoken to my personal bank now, and the issue did not lie on their behalf. My mastercard is open. 

So, somewhere along the line, it seems to be a difficulty in the Adobe-system in regards to this.

 

Would you be able to recommend any further step to take? I am very thankful for the support. 

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LEGEND ,
Nov 21, 2022 Nov 21, 2022

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You will certainly need to contact Adobe, then. Details already given.

WARNING: people may contact you and PRETEND to be from Adobe - they really want to steal your card details. Adobe WILL NOT contact you,so this would prove they are a fake.

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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LATEST

@Simon27206037krx0 

 

use a compatible browser (read my first reply carefully) or phone or twitter to connect with support.

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